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  • Alejandro Ocampo 58 posts 300 karma points c-trib
    24 days ago
    Alejandro Ocampo
    0

    New orders not showing on the orders dashboard

    Hi,

    Once an order is created, there is no way to see the order details (common tab) in the back-office dashboard. (see screenshot).

    Nothing on the logs, nothing on the network tab that indicates a request has failed.

    Any suggestions?

    Thanks!

    Ale

    enter image description here

  • Matt Brailsford 2279 posts 11088 karma points MVP 6x c-trib
    24 days ago
    Matt Brailsford
    0

    Hey Ale

    Are there any JS errors in the console tab?

    Matt

  • Alejandro Ocampo 58 posts 300 karma points c-trib
    23 days ago
    Alejandro Ocampo
    0

    Hi Matt,

    There are no JS errors in the console.

    Thanks,

    Ale

  • Matt Brailsford 2279 posts 11088 karma points MVP 6x c-trib
    23 days ago
    Matt Brailsford
    0

    Have you tried clearing your cache / infringementing your ClientDependency version number?

  • Alejandro Ocampo 58 posts 300 karma points c-trib
    23 days ago
    Alejandro Ocampo
    0

    Yes, I did try it without any positive result :/

  • Matt Brailsford 2279 posts 11088 karma points MVP 6x c-trib
    23 days ago
    Matt Brailsford
    0

    Hmm, I'm not entirely sure. It sounds like an Umbraco issue as the view is clearly rendering and it's being requested, it's just umbraco isn't drawing it for some reason.

    Does the markup get rendered to the page but it's just hidden or something? Maybe you've got some conflicting css or something that's hiding it.

  • Alejandro Ocampo 58 posts 300 karma points c-trib
    23 days ago
    Alejandro Ocampo
    0

    The markup does not exist the id="body_PnlOrder" div is empty

  • Matt Brailsford 2279 posts 11088 karma points MVP 6x c-trib
    23 days ago
    Matt Brailsford
    0

    Hmm, I'm not quite sure then.

    From your screenshot, the view is being requested and does render, but something is stopping it from displaying.

  • Alejandro Ocampo 58 posts 300 karma points c-trib
    22 days ago
    Alejandro Ocampo
    0

    Hi Matt,

    I end up deleting the current shop and recreating a new one, this action solved the problem of the orders not displaying but now the prices are always 0 and I cannot remove the default country/currently Jamaica from the shop.

    I'll investigate this tomorrow but in the meantime, does this sound familiar to you? Nothing on the logs, nothing on the console/networks tabs.

    Thanks!

    Ale

  • Matt Brailsford 2279 posts 11088 karma points MVP 6x c-trib
    22 days ago
    Matt Brailsford
    0

    Hmm, it sounds like there is something wrong with your install somewhere. Regarding prices being 0, maybe double check you have re-selected the store on the homepage after you've created the new one. And for the other issue, best I could suggest would be to check your file permissions.

    Matt

  • Alejandro Ocampo 58 posts 300 karma points c-trib
    16 days ago
    Alejandro Ocampo
    0

    Hi Matt,

    The reason I couldn't delete the country/currency was that it was selected as default on the shop level and teacomerce was not giving me an indication of why I couldn't delete this node and the price being 0 at all times was because this I added the wrong price alias.

    Thanks!

    Ale

  • Matt Brailsford 2279 posts 11088 karma points MVP 6x c-trib
    16 days ago
    Matt Brailsford
    100

    Ahhhh, good to know. I'll see what I can do about making that a bit more obvious as that's not very friendly the fact it doesn't really notify you.

    Glad you got it working though 👍

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